Agentforce News

Salesforce's Agentic Enterprise Index reports Agentforce deployments more than doubled year over year between February 2025 and April 2026, with adoption patterns varying by industry as businesses build trust and measure ROI.

Salesforce blog post argues that trustworthy data and access controls are the foundation for deploying agentic AI in HR service, relevant to admins building Agentforce HR use cases.

Salesforce announced its 2026 Customer Success Awards, recognizing customers who have implemented Agentforce, highlighting real-world adoption examples for the ecosystem.

Salesforce introduces Agentforce for Architects, an AI assistant designed to help architects evaluate design trade-offs, choose between tools like Flow and Apex, and validate integration strategies.

The U.S. Army Human Resources Command has deployed Agentforce Public Sector via Missionforce National Security, becoming the first Department of War organization to use Salesforce's newly authorized IL5 environment, delivering AI support to 9.2 million soldiers, veterans and military families.

Missionforce National Security received IL5 authorization, embedding Agentforce 360 including AI agents, data tools and apps to help the Department of War streamline defense logistics, recruit onboarding and support for military families.

Salesforce announced general availability of Agentforce Coworker, an AI agent designed to autonomously complete tasks such as drafting custom renewal proposals using case history, account data and usage metrics.

ServiceNow reported $1B in AI revenue ACV alongside 24% Q2 2026 revenue growth, arriving two months after Salesforce Agentforce also crossed $1B, intensifying competition between the two vendors in the enterprise AI agent market.

Luxury fashion brand Tom Tailor adopted Agentforce Marketing to revamp its customer loyalty program, illustrating enterprise adoption of Salesforce's agentic AI marketing tools.

Salesforce employees describe the preparation behind Agentforce World Tour Singapore 2026, including rebuilding demo environments after a last-minute product update.

Salesforce outlines three authentication and authorization patterns for connecting Agentforce agents and Slackbot to external systems via MCP servers outside the Salesforce org.

Salesforce highlights how Compass Working Capital uses Agentforce Service to support financial coaches, illustrating a nonprofit use case for Agentforce in customer service.

Salesforce Ben examines whether Claude is overtaking Agentforce as Salesforce's key AI message, noting ecosystem conversation still centers on ROI and positioning despite reported Agentforce adoption numbers.

The U.S. Department of Veterans Affairs awarded Salesforce a $1.6 billion, three-year Agentic Enterprise License Agreement to deploy Missionforce for modernizing veteran care and service delivery, one of the largest public sector Agentforce deals.

A Salesforce Ben architect survey finds AI tool adoption remains near universal in 2026, with confidence in Agentforce and AI security improving compared to the prior year as architects adapt to rapid platform AI integration.

Salesforce Break describes Agentforce Coworker as an AI interface letting enterprise users query scattered data across CRM, email, Tableau, support tickets, and Slack through natural language instead of manual navigation.

Salesforce Blog explains why organizations building agents in the legacy Agentforce Builder should migrate to Agent Script, its newer agent development framework.

Salesforce added context based session scoring and multi agent traces to Agentforce Observability, now included free for every Agentforce customer, giving admins deeper visibility into AI agent behavior.