Agentforce News

Salesforce has restructured Agentforce pricing away from flat seat licenses toward a tiered model including a free Foundations tier, usage-based Flex Credits and Conversations options, and flat-rate licensing for employee-facing agents.

Salesforce Ben examines mixed sentiment around Agentforce, noting that despite Salesforce's positive internal metrics, many customers and ecosystem partners report fatigue and hesitancy to invest further in the AI agent platform.

Salesforce introduced pay-per-resolution pricing for its Agentforce Help Agent, tying costs to outcomes rather than usage activity. The guide breaks down the new pricing model and open questions for organizations evaluating Agentforce costs.

Salesforce highlighted how Agentforce for Sales integrates autonomous AI agents into Slack, letting them scan web, email, and call data to identify qualified leads and unify fragmented sales workflows.

Canada Goose used Agentforce to augment its in-store Style Experts, reducing peak-season wait times by 13.9% and improving customer satisfaction by 21.2% while creating a revenue-generating experience center.

At Texas Dreamin' 2026, Salesforce's Jason Aylstock and Sha-Lene Pung shared lessons from a year of real Agentforce deployments, focusing on governance, readiness, and rollout pacing beyond initial launch hype.

E-commerce retailer Kogan.com used Agentforce across multiple use cases to automate 67% of customer inquiries, raising its resolution rate from 6% to 67%, illustrating measurable ROI from agentic AI deployment.

Batteries Plus partnered with Rosetree Solutions to deploy Agentforce, generating $15 million in pipeline with a lean team by accelerating outreach velocity amid continued double-digit commercial growth.

Salesforce says new MCP servers let Slackbot access CRM data, Tableau, Data 360, and Agentforce, enabling users to perform Salesforce actions from Slack without logging into the CRM directly.

Salesforce Newsroom announced that Slackbot can now perform Salesforce actions directly, part of a broader push to embed CRM, Tableau, and Agentforce functionality into Slack.

The article evaluates Setup with Agentforce, a conversational tool letting admins explore configurations and get security recommendations via natural language, questioning whether it is mature enough for production use.

Salesforce released a Trailhead badge teaching Headless 360, letting users build a working Agentforce service agent through natural language in a live headless builder without code or setup menus.