Winter '27 surfaces original case attachments right where agents read the case, instead of burying them in the Files related list.
Where
Setup, under Support Settings: enable Show Original Case Attachments. The tiles then appear under the Case Description field on case records.
How
Files attached at case creation display as up to three visual tiles inline. If there are more, a link opens a popover showing five at a time with a scrollbar, and a button jumps to the full related list for the complete file history.
Why
The first thing an agent usually needs is what the customer originally sent: the screenshot, the error log, the document. Putting those files next to the description removes the scrolling and clicking that slowed down first-response handling.